This policy explains how Royal Bricks handles cancellations and refund requests related to paid platform services, listing packages, promotional plans, or similar service charges, wherever applicable.
Scope
Royal Bricks primarily operates as a real estate listing and enquiry platform. Any refund or cancellation request is reviewed only against the specific paid service or package purchased through the platform.
Cancellation Requests
If you wish to cancel a paid listing, subscription, featured placement, or related platform service, please contact Royal Bricks as early as possible with complete payment and account details.
- Cancellation requests are considered only for services that have not been fully delivered or consumed.
- Requests submitted after activation, publication, promotion, or substantial service usage may not be eligible for cancellation.
Refund Eligibility
Approved refunds, if any, are processed at the sole discretion of Royal Bricks after verification of the request and transaction details.
- Duplicate or excess payments may be considered for refund after verification.
- Payments made for services already delivered, activated, or utilized are generally non-refundable.
- Refunds may be denied where incorrect information was provided by the user at the time of purchase.
Processing Timeline
Where a refund is approved, the amount is processed through the original payment method or another suitable mode within a reasonable business timeframe, subject to banking and payment gateway timelines.
How to Raise a Request
To request cancellation or a refund review, contact us using the phone number or email published on this page and include your name, registered mobile number or email, payment reference, and reason for the request.